NC-03Publishing an article
coming from the materials brief
coming from the materials brief
News and articles your team publishes
Staff write, edit and publish articles in the marketing CMS, and publish news to users inside the app.
Notifications, Content & Support
Push, SMS and email notifications, news, help and legal documents your team publishes, and support requests handled in the back office.
- Individual app
- Business app
- Back office
Keep users informed
Notifications, content and support in one place
Push, SMS and email
Notifications go out by push, SMS or email: when money moves in or out, when the user’s profile, verification or security changes, and about actions in the account.
Users find them all in the notification centre.
NC-04Support request card
coming from the materials brief
coming from the materials brief
Help content and support requests
In-app help content is managed in a help centre CMS.
Staff find support requests in a searchable list in the back office and review each one on a single card.
NC-05Legal documents
coming from the materials brief
coming from the materials brief
Legal documents, in the app and on the web
Legal documents are managed in a CMS, shown in the app and published on a web page.
Checklist
All 14 Notifications, Content & Support features
Where each one is available. The full feature list covers every module.
| Feature | Individual app | Business app | Back office |
|---|---|---|---|
| Notification centreAll of a user’s notifications in one list. | Individual appAvailable | Business appAvailable | Not available |
| Push, SMS and email notificationsNotifications go out by push, SMS or email. | Individual appAvailable | Business appAvailable | Not available |
| Payment notificationsUsers are told when money moves in or out. | Individual appAvailable | Business appAvailable | Not available |
| Profile, verification and security alertsUsers are told about changes to their profile, verification and security. | Individual appAvailable | Business appAvailable | Not available |
| Action notificationsNotifications about actions in the account. | Individual appAvailable | Business appAvailable | Not available |
| News CMSPublish news to users inside the app. | Individual appAvailable | Business appAvailable | Not available |
| Help centre CMSManage the in-app help content. | Individual appAvailable | Business appAvailable | Not available |
| Legal documents CMSManage the legal documents users see in the app. | Individual appAvailable | Business appAvailable | Not available |
| Legal documents landing page (web)Legal documents published on a web page. | Individual appAvailable | Business appAvailable | Not available |
| Support request list with search and filtersStaff find support requests in a searchable, filterable list. | Not available | Not available | Back officeAvailable |
| Support request cardStaff review each support request on a single card. | Not available | Not available | Back officeAvailable |
| Article list with search and filtersStaff find articles in a searchable, filterable list. | Not available | Not available | Back officeAvailable |
| Create, edit and publish articlesStaff write, edit and publish articles in the marketing CMS. | Not available | Not available | Back officeAvailable |
| Article managementStaff manage the articles already created. | Not available | Not available | Back officeAvailable |
Case studies
Products built with these features
Related modules
Modules that work with this one
Customer Onboarding
Custom onboarding journeys with built-in KYC/KYB, approval rules and leading verification providers.
Back Office
Staff access, administrator roles and permissions, and a card for every user.
White-label Design & Theming
Brand and theme settings, colour themes, languages and display preferences.
From the blog
Further reading
PSD2 consent flows that survive scrutiny: 6 UX and audit-trail mistakes UK teams make
GCC expansion config matrix: what must be configurable per country from day one
UK launch readiness beyond the FCA checklist: outsourcing controls, audit logs, and operational resilience basics
Frequently asked questions
Push, SMS and email.
Your team, in the CMSs: news, help centre content, legal documents and marketing articles are all published from them.
In the back office, in a searchable, filterable list with a card for each request.